Frequently Asked Questions

You can either enter your SPH, CYL, and Axis values manually in our 4-step Lens Builder, or simply upload a photo / PDF of your doctor's prescription slip during checkout or via your customer account vault. Our licensed optometrists verify every detail before cutting the lenses.

If your doctor's prescription doesn't list your PD, you can leave it at the standard adult default (63mm) or our optical team will contact you via WhatsApp to assist you in measuring it accurately in 30 seconds using a ruler or photo.

Yes! Over 40% of our customers use our Zero-Power Digital Blue-Cut glasses for computer screens, gaming, and smartphones to prevent eyestrain without requiring any vision correction prescription.

Frame Only / Zero-Power: 24-48 hours inside Dhaka; 2-3 days outside Dhaka.
Custom Prescription Lenses: 48-72 hours (includes lab cutting, optical coating, and optometrist quality assurance testing).

Inside Dhaka delivery fee is ৳ 60, and outside Dhaka nationwide delivery is ৳ 120. All orders over ৳ 3,500 receive 100% FREE Home Delivery.

Our 1-Year warranty covers any manufacturing defects in the frame hinges, frame coating peeling, and anti-reflective lens coating delamination. Simply contact us with your order number for free servicing or replacement.

We offer a 7-day hassle-free exchange policy. If you feel the frame shape is too big, too small, or not your style, notify our support team within 7 days of receiving your order to exchange it for another model.